ACE Knows Voice - Areas of Expertise
IP Voice Solutions
ACE knows voice. We have designed Telecom and IP Voice solutions, programmed them, installed them and serviced them, for decades. Whether in a private cloud, or public cloud, using open or closed architecture concepts on physical or virtual endpoints, ACE knows phone systems.
Endpoints
ACE knows endpoints. Endpoints, whether, physical, virtual, or a mobile app, are one of the most overlooked parts of an IP Voice telecom solution. The wrong endpoint can throttle the use of important features and significantly add to the overall total cost of ownership. A difficult to use client aslo inhibits the overall effectiveness of an IP Voice solution’s user-acceptance. ACE will insure our clients pick the best ones for their applications .
STATE LoCAL & Education (SLED)
ACE knows SLED. Over the past five years, we have helped dozens of SLED clients in California, acquire IP Voice private cloud solutions, using contracts like NJPA (now Sourcewell) and WSCA, (now NASPO Value Point). We also understand the unique workplace that many SLED customers work in. ACE can assist cities, counties, state agencies, and K-20 districts acquire the right IP voice technology from the right vendor, often we find usage cost-savings to offset the investment.
Contact Centers
ACE knows Contact Centers. For over two decades, ACE has designed, and implemented contact centers as few as five agents at a single site, to several hundred agents spread across the continent. These Contact Centers, included, call recording, workforce management, vectors, skills-based routing, IVR, and omni-media solutions. We understand the importance of customer-experience in building the right Contact Center solution.
ACE knows Carrier Services.
ACE knows Carrier Services. Since the local Telco opened its offerings to independent companies, we have been offering local lines as well as inbound and outbound usage products. These include dedicated internet connections, SIP Trunks, SDN-WAN designs, Long-Distance products. We have discovered savings to offset the cost of a new system acquisition, sometimes getting the new system installed and still giving a cost-savings to our client.
Enhanced 911 solutions
Over the past five years we have helped, predominately SLED customers procure Enhanced 911 Solutions from the industry standard E91! supplier, WEST. However, our knowledge and expertise goes beyond just getting the right equipment, it is also in how to properly prepare for a successful implemention to insure the best outcome possible.
Video & Meeting Collaboration Solutions
ACE knows video conferencing and collaboration. Over the past seven years, ACE has developed a deep working knowledge of video and meeting collaboration systems and their implementation. This includes video as a phone system. The key to User acceptance is the proper roll out of these solutions. That and getting the right equipment and the right apps to the right places.
The Things that Connect IP Voice Solutions
ACE knows about the things that connect IP Voice Solutions, Wifi, PoE switches, firewalls, and SDWAN, to name a few. We also understand many of the “aaS” things also help with a IP voice deployment. We also know that we don’t everything about everything that connects IP voice solutions, but we do know experts who do. These experts assist us on helping our clients get the right technology, from the right supplier at the right price.
FInancing - the Right way
For over thirty years, ACE- A Communications Expert has working in the total solution, all inclusive, equipment finance vertical. Understading haw all the pieces, physical devices, endpoints, implementation, updates and services. Understanding how the financing be obtained and how it works is a huge advantage to insuring our clients get the most value for their project and the lowest Total Cost of Ownership. The right financing instrument can help contain costs, and drive profit to the bottom line.